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The support team will be constantly (24 hours a day, 7 days a week) available for our customers. The excellent customer care is a priority for our support team and they strive to make sure that every question is being answered adequately and thoroughly, thus providing assistance to our customers at the long-run development of their web site. Our customer support staff accepts all type of questions and customers are guaranteed a response within 60 minutes. We guarantee an uptime of 99%, which is possible with our OC12 and OC48 Internet connections (The capacity of the network that we are a part of exceeds 2.5 GB per second) The servers that we are using have Dual P4/Xeon with 3 GB of RAM, SCSI hard drives with RAID controllers and backups. Each server is equipped with a gigabit network card. |